Refund policy

Most works sold by Roblo.Art are unique artworks. Except where required by law, sales of original works are final for change-of-mind after delivery.

DAMAGED, INCORRECT, OR MATERIALLY MISDESCRIBED ORDERS

If a work arrives damaged, the wrong item is delivered, or the work is materially different from its listing, use the Contact page within 7 calendar days of delivery. Include the order number and clear photographs of the artwork, shipping container, interior packing, and shipping label. Keep all original packaging until the issue is resolved.

After review, Roblo.Art will arrange an appropriate resolution. If a return is required for an approved claim, return-shipping instructions will be provided and Roblo.Art will cover the approved return-shipping cost. No restocking fee is charged for an approved claim. Because one-of-a-kind works cannot necessarily be replaced, the resolution may be a refund to the original payment method.

LOST SHIPMENTS

If a carrier confirms that a shipment was lost before delivery, the order will be refunded to the original payment method unless another resolution is agreed. For a package marked delivered but not received, contact Roblo.Art promptly so a carrier investigation can be opened; a delivery scan is not treated as confirmed carrier loss by itself.

CANCELLATIONS BEFORE SHIPMENT

If you need to cancel before an order ships, use the Contact page promptly. A cancellation may be possible while the order remains unshipped. Delayed shipments are also subject to the cancellation and refund options described in Shipping & Delivery.

RETURN AUTHORIZATION

Do not send artwork back without return instructions. Unauthorized returns may not be accepted.